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Product Help: Digital Download FAQ's
If you're having trouble downloading, opening, or printing one of our digital products, you will most likely find the solution described below. If not, please contact us through our Online Contact Form.


Downloading Your Digital Product(s)
1. My phone line drops me while downloading the Adobe Reader and/or Motivation123™ Products: This issue may be caused by a slow modem speed or Internet connection. If your modem is capable of it, attempt to connect at a higher speed (at least 33.6K speed or higher) and try to the download again. To get a higher connection speed, you may try to connect later in the day when less people are using the Internet.

2. I'm receiving an error message while downloading the Adobe Reader and/or Motivation123™ Products: Make a note of the error message received and visit the following link to resolve the issue: Adobe Reader Help

3. I'm receiving an error message while downloading my Motivation123™ Purchase(s) not resolved by the Help Link above: If your email provider allows large attachments, we can send the files directly to you as an email attachment.

Check with your email provider to determine whether or not they're capable of receiving files between 1.7 and 2.7 MB. If so, send your request to and we'll respond via email with your purchased products attached.


Opening Your Digital Product(s)
1. I can't open my Motivation123 Purchase(s) from Windows Explorer: If you receive an error message that states no program is associated with the file, it's because your computer doesn't know which program to use to open your product.

To resolve this issue, open Adobe Reader, click FILE, then OPEN. Locate and open the correct PDF file. This will automatically associate your product with the Adobe Reader.

2. I'm receiving an error message when opening my Motivation123™ Purchase(s) using the Adobe Reader: This is most likely caused by

A. Using an older version of the Adobe Reader to view files.

B. Downloading the current Adobe Reader without first removing older versions from your system.

C. Your computer not recognizing the newly installed reader after removing previous versions from your system.

To guarantee your files function correctly, you must use the most up-to- date version of the Adobe Reader. However, you can't simply delete or overwrite previous versions. You must go into your Control Panel and use the Add/Remove Programs option to remove all previous copies of the Adobe Reader.

After removing older versions, you must completely shut down your computer - you can't simply restart. Then, turn your computer back on and visit the following address to download the most current version of Adobe Reader: Download Adobe Reader

3. I'm receiving an error message when opening my Motivation123™ Purchase(s) not resolved by the above solutions: Make a note of the error message received and visit the following address to resolve the issue: Adobe Reader Help


Printing Your Digital Product(s)
1. I'm receiving an error message, blank pages, or strange characters when attempting to print: Follow Solution #2 from the Opening section above.

2. My computer crashed during printing: This problem is most often caused by a lack of computer/printer memory. To resolve the issue, shut down all programs and completely power down your computer. Then, turn it back on and try printing your file in sections (i.e. 30 pages at a time, etc.)

3. I can print all of the pages except for ones containing graphics and/or forms: Print the pages containing graphics and/or forms separately using the Print As Image command. To use this command, go to the page you want to print and click File > Print.

Be sure CURRENT PAGE is selected for the Print Range and PRINT AS IMAGE is selected. Click OK. Repeat this process for all similar pages in your digital product.

4. I'm receiving a computer or printer memory error: Older computers or printers often lack the memory required for larger files. Visit the following address to determine whether or not your system meets the Adobe Reader system requirements: Adobe System Requirements

If you determine you don't have enough memory, or you can't open the file using any of the solutions listed above, you may wish to download, open, and/or print your file on a different computer.

5. I'm receiving an error message when attempting to print not resolved by the above solutions: Make a note of the error message received and visit the following address to resolve the issue: Adobe Reader Help

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Home

Free Motivation Kit

Free Newsletter

Motivation Articles

New Quick Tips

Motivational Quotes

Forum

Motivation e-Course

New Slide Show

Q&A Motivation Clinic

Reader Tips

Inspirational Stories

Poll

Weight Loss Motivation

Work Motivation

Student Motivation

Just-4-Parents

Employee Motivation

Store

Motivation Checklist

Affiliate Program

Advertising Program

Contact Center

New Visitors/About Us

The Six Keys of Motivation Discover Your Goals & Dreams Get Motivated in Minutes
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